Usage of Sharp End Training products and services constitutes customer’s acceptance of this billing policy. Following is our billing policy with which all customers must comply:

All accounts are set up on a prepaid basis – paid in British pounds sterling (GBP). Payment must be received by Sharp End Training Ltd before any billable product or service is provided/activated. Customers are required to keep a valid credit/debit card on file to charge for recurring monthly subscription fees and one-time or multi-pay consulting fees.

All international customers must pay by credit/debit card. We do not accept international cheques.

Subscription billing is based on availability of products and services, not based on usage.

Customers are responsible for keeping all credit/debit card details and contact information current. This can be done online through the Membership Area. This is available 24/7 at https://sharpendtraining.customerhub.net

All recurring subscriptions are automatically invoiced and charged to the credit/debit card on file.

Invoice and payment receipts are available to customers through the Membership Area. This is available 24/7 at https://sharpendtraining.customerhub.net

Billing Cycle

Credit/Debit Card Billing: All credit/debit cards are automatically charged on the customer’s specific billing cycle date. If the credit/debit card is declined, Sharp End Training will attempt to charge the card on file for 30 days.

Late Fee: All accounts more than 30 days past due may be assessed a late fee. No fewer than three attempts to contact the customer will be made before any late fee is assessed.

Delinquent Accounts: All accounts 60 days past due will be submitted to a third-party collection service.

Fees

Late Fee: Sharp End Training may assess a 5% late fee for accounts 30 days past due (5% of the amount due).

Chargebacks: If a customer initiates a chargeback, We may assess a £50.00 processing fee for each individual chargeback.

Returned Cheques: Sharp End Training may assess a £50.00 processing fee on all returned cheques.

Collections Fee: In the event an account is submitted to a third-party collections service, a £30.00 processing fee may be assessed to the existing account balance. This fee is in addition to any other fees previously assessed on the account.

Interest: Any charges not paid when due are subject to interest at a rate equal to the lesser of: (i) one and one-half percent (1.5%) per month; or (ii) the maximum interest rate allowed by applicable law.

Subscription Billing

Invoices are generated and payments are collected at the beginning of each billing period. Customer billing periods typically begin on the day of the month in which customers purchase their membership or recurring product. Customers may cancel their subscriptions at any time. Sharp End Training will not prorate any portion of unused subscription services.

Payment Methods

Sharp End Training accepts payments via credit/debit card. Payment by any other means, such as by cheque or wire transfer, is on a per-customer basis and must be agreed in advance. Cheques must be paid in British pounds sterling and issued from a UK bank. We currently accepts American Express, MasterCard, Discover and Visa credit/debit cards.

Refund policy – Online training

All individual training courses (not subscription services) are available with their own individual product guarantees. See the relevant product page for details. This is in addition to your statutory rights which are that you have the right to cancel withing 7 days of receiving your product or service and we will refund your payment in full.

Cancellations – Subscription products and services

Cancellations must be done verbally through a Sharp End Training representative. Email requests to cancel do not constitute acceptance of any cancellation. Only verbal requests made with a Sharp End Training representative will create a cancellation request. Customers are encouraged to keep records of all cancellation communication. Cancellations will take effect on the last day of the billing period in which the cancellation request was received.

Closing an account cannot be done by simply canceling the credit/debit card. We will continue to treat this as an open account and any billing cycle will continue, resulting in a past due account that may be turned over to a third-party collection service. It is imperative that account cancellation is done by speaking with a Sharp End Training representative to ensure account closure.

Cancellation of an account does not dismiss outstanding invoices. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be automatically turned over to a third-party collection service.

Billing Disputes

As a current or prior customer of Sharp End Training, each customer agrees to provide Sharp End Training 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. Sharp End Training must be the first option in billing disputes. Should we receive a chargeback from a third-party credit/debit card company or bank on the customer’s behalf before Sharp End Training has been given a chance to resolve the issue, Sharp End Training has the right to collect on the rendered services and any fees associated with those disputes. Regardless of the outcome of the chargeback, Sharp End Training retains the right to collect on any rendered services or fees that are due. Sharp End Training will submit any disputed amounts to a collection agency. Once a chargeback has been received, Sharp End Training will immediately suspend the account until the matter is resolved.

Refunds & Guarantees

Fees for on-site consulting services (Makeover Intensive, Bootcamps, and Private Consulting) include a money-back guarantee. The guarantee entitles the customer to 1) cancel their order prior to delivery of consulting services and receive a full refund or 2) cancel their order prior to the end of the consulting engagement for a full refund. Specifically, a customer must notify a Sharp End Training representative in-person prior to departing from the Makeover Intensive, Bootcamp or Private Consulting engagement.

All work product created by Sharp End Training prior to and during the consulting engagement must be turned over to Sharp End Training and may not be used by customer without express written permission from a Sharp End Training representative. After the customer departs from the consulting event/engagement, the guarantee expires permanently and consulting fees become nonrefundable.

Legal enforcement

These terms and conditions shall be enforced under the laws of England & Wales. Any physical meeting require to deal with such disputes shall take place in Sheffield, England.


Appendix – Support

ALL support – (technical and product) shall be via ticket system at http://www.jonseniorshelpdesk.com NO support is provided through, email, twitter or any other channel.

These terms may be modified at any time and a copy will always be available on this page.